The fine print
Salon policies
A few house rules that keep every groom calm, safe, and on time. Thank you for helping our family business grow!
Cancellation & rescheduling
- Cancellation fee is $20. Failure to pay will result in a permanent ban.
- No call / no show will be charged the full amount. Failure to pay will result in a permanent ban.
- Rescheduling must be done 24 hours before your appointment. Rescheduling within 24 hours adds a $15 upcharge to the remaining balance.
- We don't offer refunds — instead, we'll fix anything on your groom or offer a complimentary groom.
Drop-off & pick-up
- Please drop off at your scheduled time — no earlier or later than 5 minutes.
- After the 5-minute grace period, a $10 late fee applies. After 10 minutes, the appointment is cancelled and can be rescheduled.
- You'll get a call or text 15 minutes before your pup is ready, and have 45 minutes to pick up.
- After 45 minutes, a $20 sitting fee is charged.
Pets & services
- We don't accept dogs with fleas.
- Please let us know if your dog is aggressive.
- Matted pets may need to be shaved down to the safest length. We'll always try our best to save what we can.
- Want dye? Text (443) 481-0755 a picture of your dog with the color and placement. Without it, dye can't be added.
- If your pet requires sedation or special handling, there's an additional $15 fee.
- Two dogs? Please book two separate appointments.
- Squeeze-in fee: $25.
Payment & visits
- Payment is due at pick-up.
- We accept cash (exact amount preferred), tap-to-pay card, Zelle, and Apple Pay.
- No extra guests allowed in the salon.